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Better.
Faster.
More efficient.

Improve your users’ IT support journey with a Tech Bar from KTSL.

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Overview

Your ITSM processes become much more efficient and your IT users’ satisfaction increases when they can go to one centralised location to solve their IT issues at a time that suits them.

A Tech Bar means a better user experience – at the same time as increasing self-service percentages and reducing call volumes to IT. It delivers targeted events data based on the user and enhances user knowledge to improve self-help rates.In short, it means giving your organisation better, more efficient, faster IT support.

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Give your people the support they need

The KTSL Tech Bar allows your valuable employees to accessthe expert IT support they need.It’s your one-stop shop for IT expertise to your processes, cutting the time and expense involved in dealing withrelatively minor problems.

By having a Tech Bar, you can:

  • Improve efficiency
  • Strengthen satisfaction
  • Increase productivity
  • Cut costs
  • Add value
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Tech Bar Demo
Tech Bar Demo
Tech Bar Demo
Augmented reality laptop demo

The KTSL Tech Bar in action

  • 01. User books appointment
  • 02. User visits BSC
  • 03. Targeted messages delivered
  • 04. IT database updated
  • 05. Engineer briefed
  • 06. Progress tracked

The KTSL Tech Bar
in action

01. User visits Tech Bar

KTSL AR makes booking simple – users chooses a time, confirmed by SMS and email

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The KTSL Tech Bar
in action

02. User visits BSC

The user is welcomed by an engineer or avatar – face recognition identifies the user, confirms their kit and logs the service issue

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The KTSL Tech Bar
in action

03. Targeted messages delivered

With the user identified, personalised messaging can be provided from the IT team

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The KTSL Tech Bar
in action

04. IT database updated

The IT database is automatically updated, to allow engineers to start preparing a solution.

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The KTSL Tech Bar
in action

05. Engineer briefed

The service engineer sees the fault and full service record from the database – ensuring efficient rectification ofthe problem.

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The KTSL Tech Bar
in action

06. Progress tracked

The user can see the status of their equipment – and know when it will be ready.

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Everything’s better with a KTSL Tech Bar

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Better for your users

  • Greater control
  • Tailored service
  • Quicker resolution time
  • Better user experience

Increased user satisfaction

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Better for your ITSM team

  • Increased service levels
  • Reduced calls to service desk
  • Tickets automatically updated
  • Improved perception

Increased ITSM efficiency

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